"The aim of this Research paper is to analyse various impacts of digitalisation on job quality in public administrative services, in the electricity sector and in the health care sector in Finland. The paper provides a review of the relevant policies and draws on the existing literature, a European wide online survey and qualitative research, including a thematic focus group and employee interviews. Thus, the findings are based on the mixed-method approach. Three trade unions representing public sector employees participated in the survey, interviews and focus group discussions, whereas the electricity sector is represented only via the survey; the trade union for nurses only took part in the interviews. However, the health care sector – including nurses and practical nurses – is represented by other trade unions covering employees in the public and private sector services. The number of online survey responses from the public sector was 1,251, and 809 responses came from the hospital and health care sector. The smallest group of responses (111) were from the electricity sector. Because of the small number of responses, results should be treated as indicative rather than confirmatory."

Support: Digital