The prevalence of different types of violent or aggressive behaviour in the workplace was examined and contributing factors were identified. Workers most at risk include health care and social services personnel, people working alone, and government workers and those dealing with the public. Preventive measures include risk assessment, controlling alcohol and substance abuse, workplace modifications to reduce crime, security systems, staff training and employee assistance programmes. Interventive measures immediately after an incident should include care of the victim, staff counselling, reporting and investigation of the incident, assistance with victim compensation claims, and victim support.

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