"This research paper presents the results of the national study carried out as part of the European Commission-funded DIGIQU@LPUB project, which studies the impact of digitalisation on job quality and social dialogue in the public services. The project aims at improving understanding of the impact of digitalisation on job quality in the public services, by highlighting the perceptions that workers themselves have of the changes generated by digitalisation in the performance of their daily tasks. The study focuses specifically on three sectors: public administration, electricity and hospitals. The project also aims at raising awareness among trade unions and decision-makers of the consequences of the digital transition of work for the public services. From a methodological point of view, the following tools have been used: a) desktop research; b) twelve semi-structured interviews with key informants; c) an online survey of workers; and d) three focus groups with workers and trade union representatives in the selected sectors. Taken together, this information (qualitative and quantitative) has provided first hand insights into the reality of digital change in public service"

Support: Digital