"AI can be used to improve access to social security benefits and ensure the right benefits get to the right people at the right time. To explore how AI can be used to this end, this report documents concrete policy levers, tools, implementation strategies, and capacity-building efforts in national public services, with particular attention to issues of data quality, governance, and workforce readiness. It provides guidance on how the social security sector can benefit from and align with national efforts for more cohesive, impactful and trustworthy uses of AI. Further efforts will be needed to explore the effective use of AI in the social security sector, particularly in adapting these practices to the specific operational, legal, and ethical contexts of social protection systems. Continued experimentation, evaluation, and cross-sector collaboration will be essential to ensure that AI adoption delivers tangible benefits while safeguarding equity, transparency, and public trust.

The report underscores a critical opportunity to harness AI as a strategic enabler of more inclusive, effective, and transparent social security systems. Realising this potential will depend on embedding robust governance frameworks, investing in data and infrastructure, and building the institutional and human capabilities necessary for trustworthy AI in the public sector."

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