"In view of global trends of increasing digitalization and the use of artificial intelligence (AI) in workplaces, more knowledge is required by staff representatives to support their members when these trends impact their organizations and trigger the implementation of drastic organizational changes. In addition, as of 2020, digitalization and AI have experienced an impetus caused by the COVID-19 pandemic and the need to adapt to ever new working environments and methods for many staff. Those include extensive teleworking and enhanced learning and use of online tools for communication. Due to the economic impact of the current health crisis, many of FICSA's member organizations are experiencing reorganizations, or are faced with plans of reorganization, with the aim of cost saving through downsizing and creating leaner structures, as well as putting in place ever faster ways of information generation and emissions. These new ways of working also bear challenges in relation to the introduction of more precarious working conditions. Clearly staff, as well as organizations will need to adapt, but not to the detriment of the health and safety of staff. This report has been commissioned by FICSA and its member organizations to review and analyze the literature and key policy developments on the impact of digitalization at work and discuss its implications for international civil servants. The review of the evidence will also be used to develop guidance for staff representatives to enable them to support their members within this context."

Support: Digital