No passage to India? Initial responses of UK trade unions to call centre offshoring
Article
2007
39
1
January
5-23
call centre ; case study ; outsourcing ; trade union attitude ; trade union power
Service sector
English
Bibliogr.
"This article focuses on the first wave of call centre offshoring from the UK to India (2002–04). Trade union responses in five case-study companies are documented. Drawing upon theories of union power resources, including international action, the relative efficacy of these union responses is analysed."
Paper
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.