Life on the frontline: a report on shopworkers' experience of work-related violence and abuse
Union of Shop, Distributive and Allied Workers, Manchester
USDAW - Manchester
2004
18 p.
bullying at work ; case study ; checklist ; retail trade ; shop steward ; trade union role ; trade union document ; violence
Psychosocial risks
English
Charts
"This is a report of a survey of shopworkers during one week in a cross-section of retail stores across the country. It details, for the first time, their day-to-day experiences of abuse, threats, harassment and violence from the customers they seek to serve. The survey reflects real incidents that happened to real shopworkers in real stores.
The results show that whilst many shops are relatively free of incidents, a large proportion experience a high level of upsetting and sometimes horrific incidents which have a deep long lasting effect on the staff who work there. ..."
Digital
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