Artificial intelligence and automation in retail : Benefits, challenges and implications (a union perspective)
Friedrich-Ebert-Stiftung, Brussels
Friedrich-Ebert-Stiftung - Brussels
2022
20 p.
artificial intelligence ; digitalisation ; automation ; retail trade ; working conditions ; collective agreement ; trade union attitude ; e-commerce
Labour and social justice
February 2022
Trade
http://library.fes.de/pdf-files/bueros/bruessel/19054.pdf
English
"The retail sector is the major private-sector employer in most European economies. However, it has long suffered from relatively low productivity, weak investment, and poor working conditions. • Covid-19 has accelerated the trend of automation, digitalisation and the use of AI and robotics in the retail sector. • While investment in digitalisation offers benefits to firms and consumers, it poses threats to workers. These come in the form of an intensification and degradation of working conditions, and the potential to undermine existing collective agreements in retail."
Digital
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