"An increasing number of low-status consumer service jobs in the UK are undertaken by economic migrants, who are often recruited through the aegis of employment agencies. This article explores the use of migrant agency workers by a London hotel and a hospital, looking at the ways in which such a labour force is recruited and assembled in parts of the service sector in Greater London. It argues that even in the most locally-based of service-sector jobs, typically involving face to face interactions, new sets of transnational connections are producing a globalized labour force."

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