"Purpose
– The purpose of this article is to assess the influence of different forms of organisational representation on the provision of work?life balance employment policies.
Design/methodology/approach
– The article uses on?site semi?structured interviews with employees, HR and line managers and trade union representatives in four case studies as well as survey responses from a total of 17 institutions in the financial services sector.
Findings
– Employees do influence work?life balance issues in the financial services sector, and work?life balance initiatives had greater breadth, codification and quality where independent unions were recognised. In all cases however, the extent of departure from minimal statutory levels of provision was not great.
Research limitations/implications
– The nature of the study and its focus on Scotland may limit the generalisability of the findings into other sectors or regions.
Practical implications
– In light of the evolving work?life balance legislative framework, this article should be of practical interest to trade unions, practitioners and academics. It demonstrates that organisations and unions need to retain and develop a focus on work?life balance applications."

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