Introduction: call center, the networked economy and the value chain
Rainnie, Al ; Barrett, Rowena ; Burgess, John ; Connell, Julia
Journal of Industrial Relations
2008
50
2
195-208
call centre ; economy ; work organization ; value chains
Work organization
English
Bibliogr.
Digital
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.