Performance management technologies and trade union responses: A case study from banking
Murphy, Gareth ; Cullinane, Niall
New Technology, Work and Employment
2021
36
3
November
285-306
trade union ; human resources management ; trade union attitude ; technological change ; banking ; work performance
Personnel management
https://doi.org/10.1111/ntwe.12207
English
Bibliogr.
"Literature in the Performance Management (PM) field champions a shift to more continual forms of worker assessment. Advances in data analytic technologies are claimed to support such developments. However, critical literature finds that PM technologies induce malign consequences for workers and that unions should seek to organise an alternative agenda challenging employers. Based on findings from an action research project in retail and operations banking, the paper considers whether organising enables unions to curb PM technologies' more malign features."
Digital
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