Innovative Gestaltung von Call Centern - Kunden- und arbeitsorientiert
Book
Hess, Klaus ; Leittretter, Siegfried
Friedrich-Ebert-Stiftung, Bonn
Friedrich-Ebert-Stiftung - Bonn
2004
76 p.
call centre ; customer service ; labour relations ; work organization ; works council
edition der Friedrich-Ebert-Stiftung
125
Management
https://www.econstor.eu/bitstream/10419/116371/1/edition_hbs_125.pdf
German
3-86593-000-X
Digital
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