Taylorism, targets and the pursuit of quantity and quality by call centre management.
Article
Bain, Peter ; Watson, Aileen ; Mulvey, Gareth ; Taylor, Phil ; Gall, Gregor
New Technology, Work and Employment
2002
17
3
November
170-185
call centre ; customer service ; work organization ; work performance
Management
English
Bibliogr.
Paper
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