"This paper analyses how different actors influence the sorting quality of waste at recycling centres. Users (i.e. citizens) play an essential role since they conduct the actual sorting. They have difficulties sorting many of their discarded products, leading to decreased performance of the entire waste management system of which recycling centres are a part. Several measures addressing this problem are identified such as product design, improved terminology for labelling waste and increased manning at recycling centres. A fundamental task for managers and employees is to further develop information and guidance for users, both at home and at recycling centres. Several obstacles for improvements are also discussed, including working conditions and the economy of recycling centres, as well as the routines for communication and quality assurance among actors in the recycling business."

Support: Digital