The rise of algorithmic management and implications for work and organisations
Zhang, Mike Mingqiong ; Cooke, Fang Lee ; Ahlstrom, David ; McNell, Nicola
New Technology, Work and Employment
2025
Early View
1-13
artificial intelligence ; management ; human resources management ; technology ; workplace ; employee monitoring
Technology
https://doi.org/10.1111/ntwe.12343
English
Bibliogr.
"The rise of algorithmic management (AM) is helping to transform work and employment relationships, creating new challenges and opportunities alike. AM leverages machine-learning algorithms to help automate managerial functions. This raises key questions about its impact on work, organisations, and the broader society. This paper synthesises existing research on AM and categorizes scholarly insights into five theoretical perspectives: AM as a surveillance and control system, as a neutral tool, as an agentic boss, as a socio-technical process, and AM as a contradictory unity. While AM enhances coordination and efficiency, it also raises concerns such as pervasive surveillance, bias, dehumanization and worker alienation. We highlight the tensions between control and autonomy, transparency and opacity, and efficiency and fairness, illustrating the paradoxical nature of AM. This paper proposes a future research agenda, calling for ethical governance and responsible design of algorithmic systems to reap the benefits of AM while managing potential risks and mitigating harms."
This article is available under the Creative Commons CC-BY-NC license and permits non-commercial use, distribution and reproduction in any medium, provided the original work is properly cited.
Digital
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.