"Many jurisdictions struggle with the challenge of how to make their processes accessible, fair, and cost-effective when dealing with employment discrimination complaints. This article examines this problem from an Australian perspective, in the light of comparable arrangements and recent legislative initiatives in the United Kingdom. Much of the emphasis has been on the implementation of mandatory Alternative Dispute Resolution (ADR) processes. While critiquing the 'gatekeeping' role of ADR processes in this context, this article contends that the engagement by human rights and other agencies, and the advice and assistance made available to individuals, is of equal importance in facilitating the resolution of employment discrimination complaints."

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