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Understanding workplace violence: the value of a systems perspective

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Article

Bentley, Tim A. ; Catley, Bevan ; Forsyth, Darryl ; Tappin, David

Applied Ergonomics

2014

45

4

839-848

psychosocial risks ; risk assessment ; survey ; violence

New Zealand

Ergonomics and work environment

http://dx.doi.org/10.1016/j.apergo.2013.10.016

English

Bibliogr.

"Workplace violence is a leading form of occupational injury and fatality, but has received little attention from the ergonomics research community. The paper reports findings from the 2012 New Zealand Workplace Violence Survey, and examines the workplace violence experience of 86 New Zealand organisations and the perceptions of occupational health and safety professionals from a systems perspective. Over 50% of respondents reported violence cases in their organisation, with perpetrators evenly split between co-workers and external sources such as patients. Highest reported levels of violence were observed for agriculture, forestry and construction sectors. Highest risk factor ratings were reported for interpersonal and organisational factors, notably interpersonal communication, time pressure and workloads, with lowest ratings for environmental factors. A range of violence prevention measures were reported, although most organisations relied on single control measures, suggesting unmanaged violence risks were common among the sample."

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