Recognition, intersubjectivity and service work: labour conflicts in call centres.
Article
Industrielle Beziehungen. Zeitschrift für Arbeit, Organisation und Management
2001
8
1
37-54
call centre ; labour relations ; labour dispute ; service sector ; work organization
Labour relations
English
Bibliogr.
Digital
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.