"A study commissioned by the European Commission highlights the significant potential of Artificial Intelligence (AI) to improve public sector services across the EU.
EU study calls for strategic AI adoption to transform public sector services
The report emphasizes that AI can enhance citizen-government interactions, boost analytical capabilities, and increase efficiency in key areas such as healthcare, mobility, e-Government, and education. These sectors are identified as among the most ready for large-scale AI deployment, with applications ranging from autonomous vehicles and smart traffic systems to AI-driven healthcare solutions and education technologies.
However, the study also outlines several challenges hindering AI uptake in the public sector. These include complex public procurement processes, difficulties in data management, a lack of regulatory clarity, and concerns about bias in AI decision-making. In response, the report provides a series of policy recommendations aimed at accelerating AI adoption. These include increasing funding and resources for AI in public services, ensuring transparency and accountability in AI systems, promoting cross-border data sharing, and aligning industry and public sector expectations.
The European Commission is advised to create a clear regulatory framework for AI, prioritise long-term implementation, and foster human-centric, trustworthy AI solutions. By addressing these challenges, the EU aims to position itself as a global leader in the development of trustworthy and sustainable AI technologies for the public sector.
Note: The study was prepared before the adoption of the AI Act and its entry into force on 1 August 2024."

Support: Digital