Beyond bureaucracy? Work organization in call centres.
Article
Frenkel, Stephen J. ; Tam, May ; Korczynski, Marek ; Shire, Karen A.
International Journal of Human Resource Management
1998
9
6
December
957-979
bureaucracy ; call centre ; customer service ; information technology ; job satisfaction ; telework ; work organization
Work organization
English
Bibliogr.
Paper
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