Documents Schönauer, Annika 8 results

"Die Digitalisierung erlebt einen Siegeszug und prägt die Arbeitswelt und das Privatleben in einer neuen Weise. Aber handelt es sich dabei tatsächlich um eine vierte industrielle Revolution? Das nicht, aber die schrittweisen Innovationen und die Fortsetzung von Rationalisierungs- und Automatisierungsmaßnahmen führen zu einem tiefgreifenden Wandel von Arbeit sowie von Qualifikations,- Flexibilitäts- und Mobilitätsanforderungen. Notwendig ist eine humanzentrierte Technikgestaltung."

"Within the service sector, the software industry has been among the prime movers in the process of offshoring work to new destinations. This is facilitated by the immaterial character of the products and their components and by the industry's inclination to use new technical opportunities for its own purposes as well. This paper investigates practices of virtual cooperation and team work in small and start-up software companies based in Austria. Evidence indicates that because of their niche strategies and the related conditions of their national context, these companies often depend on international cooperation which, in turn, often takes on a ‘virtual' form."

"This study compares the effectiveness of bargaining institutions in regulating temporary contracts in Austrian, German and Spanish call centres. Unions' capacities to bargain over the expansion and conditions of temporary contract use are shaped by bargaining structures and state regulation of various temporary contract types. National capacities to regulate the use of outsourcing and coordinate collective agreements with workplace bargaining are particularly effective in limiting the use of temporary contracts. Nonetheless, cross-national analysis indicates that employers are adept at exploiting very specific forms of temporary contracts in order to circumvent regulations and evade collective bargaining."

"The aim of this article is to examine a specific aspect of restructuring in the public sector: the implementation of call centres in customer service and its effects on job quality. The general trend towards organising customer services through call centres gained worldwide importance in the 1990s, but in the public sector it has emerged relatively recently in connection with strategies of ‘new public management'. This article presents five international case studies from the public sector that exhibit different forms of restructuring. They range from internal reorganisation and the establishment of a public-private partnership to the full outsourcing of telephone-based customer services. The article concludes that, despite national differences, the introduction of call centres into the public sector, especially when combined with outsourcing, has dramatic impact on the quality of employment, especially in relation to three aspects: forms of employment, skills and know-how and interest representation."

"In der medialen Diskussion über die Digitalisierung geht es vielfach darum, wie viele und welche Arbeitsplätze in den nächsten Jahren verloren gehen oder neu entstehen werden. Vor so viel Zukunft verliert man manchmal die Gegenwart aus den Augen. Es stellt sich daher die Frage, welche konkreten Technikanwendungen, welche Digitalisierungsprojekte in den Betrieben derzeit tatsächlich und konkret vorangetrieben werden. Die AK Wien hat die Universität Wien (Institut für Soziologie) und die Forschungs- und Beratungsstelle Arbeitswelt (FORBA) beauftragt, dies vor dem Hintergrund der aktuellen Diskussion näher zu beleuchten. "