Documents Chambel, Maria José 7 results

" The aim of this study is to compare the employment relationship of temporary agency and permanent workers in two different sectors analyzing the relationship between human resource practices systems and workers' affective commitment and the mediating role of work engagement. The hypotheses were tested with multiple group analysis on two samples: from a call center and from two industrial companies. Results confirm that in both the temporary agency and the permanent subsamples in the two sectors workers' perception of the human resource practices system relates positively with affective commitment toward the organization, and work engagement partially mediates this relationship. Moreover, the study confirms that the relationship between workers' perception of the human resource practices system and affective commitment was stronger for temporary agency than for permanent workers. However, this moderation occurred only in the manufacturing sector. Contrarily, the relationship between workers' perception of the human resource practices system and engagement was stronger for permanent workers than for temporary agency workers (TAWs) in this sector and the relationship between this psychological state and affective commitment was also stronger for permanent than for TAWs, in both sectors (call center and manufacturing)."

"This study is based on the psychological contract theoretical model. It provides an empirical test of the antecedents and consequences of psychological contract violation (PCV) that was caused by the wage reduction of Portuguese civil servants. Data were collected from a sample of 212 employees who worked in public organizations across different sectors. These positions entailed different functions and were subject to different levels of wage reduction. A Structural Equation Model was used to analyze the data. The results show that employees' attributions of this psychological contract breach are related to their perception of PCV. Furthermore, our findings also suggest that civil servants have two distinct psychological contracts and that the PCV of the employing organization also depends on the PCV of the public institution. Moreover, the PCV of the public institution was found to be the mechanism that explains the relationship between the meaning attached to wage reduction and the PCV of the employing organization. Finally, our findings confirm that the PCV of the employing organization mediates the relationships between the PCV of the public institution and the commitment and turnover intentions of civil servants. Therefore, such results highlight the usefulness of the psychological contract framework in explaining civil servants' reactions to wage reduction."

"The number of call centre businesses and workers has increased considerably over recent years and has become one of the sectors with the highest growth rate in Portugal. In this cross-sectional study, covering 363 call/contact centre (C/CC) workers in a Portuguese firm, we confirm that the relationship between employees and the organization, namely their psychological contract, is influenced by their employment conditions, that is, their status and work premises. We perform multiple regression analyses and results show that: (1) temporary employees perceive fewer relational and balanced and more transactional organizational obligations than permanent employees; (2) employees working at the client's premises perceive more balanced obligations of the organization; (3) the psychological contract has a relationship with the attitudes and behaviours of employees with a higher general relational orientation to their work, who are more satisfied and present more civic virtue behaviours. This study provides a discussion of the practical implications and future research. "

"The present study aims to test (1) the main effects of job demands and control on burnout and (2) the contribution of burnout to explaining variance in job performance, namely in-role performance and service-oriented organizational citizenship behaviour (service-OCB). The hypotheses were tested in a three-wave study among a sample of 94 Portuguese salespeople. The results provided partial evidence for the main cross-sectional effects of demands and control on burnout, but they did not provide evidence of carry-over effects six months later. Exhaustion was found to reduce extra-role performance over a six-month period. "

"Theory and empirical research have provided mixed arguments and evidence for the effects of temporary agency work on workers' well-being. One unresolved issue is how length of service in agency work affects workers' well-being and behaviour. This study, based on Self-Determination Theory, explored this question by comparing the motives for temporary agency employment and the well-being of workers who have had this employment status for different periods of time. From a sample of 3300 Portuguese temporary agency workers, the study compared three groups who had been engaged in temporary agency work for (1) up to 6 months, (2) between 7 and 12 months and (3) between 13 and 24 months. Regression analyses, controlling for background variables and job insecurity perception, showed that longer periods of temporary agency working were associated with lower autonomous and voluntary motives for temporary employment, workplace well-being and well-being outside work. Theoretical and practical implications are discussed."

"Grounded in self-determination theory (SDT), this research builds a motivation profile typology of contingent workers in the contact center industry, compares outsourcer (OW) and temporary agency workers' (TAW) profiles, and differentiates their human resources practices (HRP) perceptions and affective commitment. The hypotheses were tested in a sample of 2078 Portuguese contingent workers, through several statistical procedures, including latent profile analysis. Six profiles were identified. As expected, OW were mostly in the more intrinsic profiles, whereas TAW were in the more extrinsic ones. However, the contingent employment format did not moderate the relationship between motivation, HRP perceptions, and affective commitment."

"The lockdown, in the COVID-19 pandemic, is considered an external crisis that evokes innumerous changes in individuals lives. One of the changes is the work and family dynamics. Based on boundary theory we examine the mediated role of work and family balance and boundary segmentation behavior in the relationship between boundary violations and teleworkers' stress and well-being. However, because women and men live their work and family differently, gender may condition the way teleworkers lead with boundary violations and boundary segmentation. Hypotheses were tested through moderated mediation modeling using data collected of 456 teleworkers during lockdown. In line with our expectations, teleworkers who have suffered most boundary violations were those with least boundary segmentation behaviors and with least work-family balance which, in turn was related to higher burnout and lower flourishing. Furthermore, gender was found to moderate the relationship between boundary violations from work-to-family and segmentation behavior in the same direction and this relationship was stronger for females than for males. We discuss implications for future research and for managing teleworkers, creating sustainability, both during a crise and stable days."