Making and maintaining the subject in call centre work
Winiecki, Donald J. ; Wigman, Bert
New Technology, Work and Employment
2007
22
2
July
98-117
call centre ; management ; survey ; work organization
Personnel management
English
Bibliogr.
"This article reports an ethnographic study of call centre work. Analytics are applied enabling study of relations between power and subjectivity. Findings indicate that organisational ‘truth' claims about workers are produced in a constellation of architectural, technological and managerial apparatuses. Workers orient to and reify the power of these claims, even when resisting."
Paper
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.