"The contribution delves into the digitalization of active labour market policies (ALMPs) and public employment services (PES), with a specific focus on the unemployed profiling procedure, as it represents one of the most sensitive processes to technological advances, first and foremost the use of Artificial Intelligence. By examining three different European contexts (Flanders, the Netherlands, and Italy), we will try to highlight both the positive impacts and potential drawbacks of digitalization in such a complex area as the labour market."

Support: Digital