The service triangle and power: the role of frontline home support workers and consumer‐directed care—an Australian context
2019
50
2
March
197-213
elder care ; care work ; legislation
Service sector
https://doi.org/10.1111/irj.12247
English
Bibliogr.
"Workplace relational dynamics change when the customer or client takes on greater power in the relationship. Adopting a typology of the service triangle, this qualitative study examines frontline home support workers' perceptions of their power, following recent legislative change from a traditional agency‐directed aged care model to consumer‐directed care."
Digital
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.