Digitising inequality: the cul-de-sac of women's work in European services.
New Technology, Work and Employment
2004
19
3
November
160-176
knowledge economy ; service sector ; skill ; training ; transferable skill ; women
Occupational qualification and job placement
English
Bibliogr.
"This paper considers the skills and development prospects of women working in European services. Skills are increasingly job-specific, including the relational skills necessary to the delivery of customer service. Formal training is declining and being replaced by informal learning techniques. Opportunities to acquire comprehensive or transferable skills are rare, as are women's progression opportunities in the 'knowledge society'."
Paper
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