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Techno-stress creators, burnout and psychological health among remote workers during the pandemic: the moderating role of e-work self-efficacy

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Article

Consiglio, Chiara ; Massa, Nicoletta ; Sommovigo, Valentina ; Fusco, Luigi

International Journal of Environmental Research and Public Health

2023

20

22

7051

telework ; stress evaluation ; burnout ; mental health ; methodology ; epidemic disease

Italy

Psychosocial risks

https://doi.org/10.3390/ijerph20227051

English

Bibliogr.

"During the COVID-19 pandemic, remote working was pervasively implemented, causing an increase in technology-related job demands. Concurrently, there was an increase in psychological problems in the occupational population. This study on remote workers tested a moderated mediation model positing burnout, conceptualized according to the Burnout Assessment Tool, as the mediator between techno-stressors and psychological health outcomes and e-work self-efficacy as a protective personal resource. A sample of 225 remote workers filled out anonymous questionnaires measuring techno-stressors, e-work self-efficacy, burnout, and psychological health symptoms (i.e., depressive mood and anxiety symptoms). The data were analyzed using structural equation mediation and moderated mediation models, adopting a parceling technique. The results showed that burnout totally mediated the relationship between techno-stressors and depressive mood, while partially mediating the association between techno-stressors and anxiety symptoms. Moreover, e-work self-efficacy buffered the positive effects of techno-stressors on depressive mood and anxiety symptoms through burnout. The present research attested to the relevance of techno-stressors for the psychological health of remote workers and supported burnout as a mediator of this process, although anxiety symptoms were also directly related to techno-stressors. Moreover, the protective role of domain-specific self-efficacy was confirmed in the realm of remote working. Limitations and practical implications are discussed."

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