Tax administration: digital resilience in the COVID-19 environment. 21/04/2021
Organisation for Economic Co-operation and Development, Paris
OECD Publishing - Paris
2021
29 p.
epidemic disease ; digitalisation ; taxation ; financial administration ; telework
Government and public administration
English
Bibliogr.
"This note is intended to provide a status/pulse check on the impact of the digitalisation of tax administration in dealing with the COVID-19 crisis, with a particular focus on taxpayer services, compliance risk management, remote working, IT systems and providing support for wider government. It has been produced by the OECD Forum on Tax Administration (FTA) Secretariat in collaboration with the FTA Enterprise Risk Management Community of Interest and takes account of input provided by more than thirty tax administrations that completed a digital resilience survey. The results are presented on an anonymised basis.
This document does not make recommendations as regards particular measures since national circumstances and considerations will vary greatly. However, the information might help tax administrations in steering through the ongoing crisis and might stimulate thinking as to where changes to existing strategies on the digitalisation of tax administration processes might be considered in order to enhance resilience to future shocks."
Digital
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.