Entrapped by the electronic panopticon? Worker resistance in the call centre.
Article
New Technology, Work and Employment
2000
15
1
March
2-18
call centre ; telecommunications ; trade union attitude ; working conditions
Working conditions
English
Bibliogr.
Paper
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.