"Improving counselling and placement schemes for the unemployed is a key element of active labour-market policies. While a number of academic papers have focussed on jobseeker-centred schemes, we here evaluate new innovative methods that aim to improve caseworker efficiency. Two different treatments are evaluated via randomised experiments. The first provides caseworkers with help in the organization of their time, by allowing them to focus on a limited number of jobseekers. The second consists in increasing the human resources that are devoted to collecting job offers and matching them to jobseekers. The results show that both schemes raise the average exit rate out of unemployment, but that this positive effect is not systematic, as it varies with the individual characteristics of the unemployed. This raises the issue of the spillovers that are generated by such schemes."

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