Optimizing worker's compensation outcomes through technology: a review and framework for implementations
Zanke, Pankaj ; Deep, Suman ; Pamulaparthyvenkata, Saigurudatta ; Sontakke, Dipti
International Journal of Computer Trends and Technology
2024
72
3
66-75
artificial intelligence ; workers' compensation ; occupational risks ; risk management ; data processing
Technology
https://doi.org/10.14445/22312803/IJCTT-V72I3P110
English
Bibliogr.
"This research investigates the potential of harnessing technology to optimize Worker's Compensation (WC) outcomes. By integrating Artificial Intelligence (AI), Machine Learning (ML), and other cutting-edge technologies, the efficiency, transparency, and cost-effectiveness of the WC system can be significantly improved. The traditional WC system grapples with issues such as inefficient processes, limited transparency, and rising costs. This study proposes a framework to address these shortcomings and enhance WC outcomes for various businesses. Key technologies explored include AI, ML, communication tools, data analytics, Internet of Things (IoT), and automation. Implementing these technologies is crucial for streamlining workflows, fostering improved communication, and mitigating potential risks. The paper delves into established solutions, potential benefits and drawbacks, and crucial considerations for deploying advanced technological solutions within WC systems. Finally, a comprehensive framework for WC system technology implementation is presented. This framework emphasizes stakeholder needs assessment, technology selection processes, addressing challenges, and execution strategies. This framework aims to facilitate the adoption of advanced technological solutions within the WC domain, ultimately benefiting all stakeholders involved in the insurance industry."
Digital
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.