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Crowdwork and the mobile underclass: barriers to participation in India and the United States

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Article

Newlands, Gemma ; Lutz, Christoph

New Media & Society

2020

Early View

crowd work ; digital economy ; digitalisation ; survey

India ; USA

Economics

https://doi.org/10.1177/1461444820901847

English

Bibliogr.;Charts;Statistics

"Online crowdwork platforms have been praised as powerful vehicles for economic development, particularly for workers traditionally excluded from the labor market. However, there has been insufficient scrutiny as to the feasibility of crowdwork as an income-source among socioeconomically deprived populations. This article examines device requirements and differential access to digital infrastructure, both of which act as potential barriers to not only basic participation but also to economic success online. Given the increasing prevalence of mobile-first and mobile-only populations, research on this topic aids in understanding the crowdwork ecosystem among differing socioeconomic sectors. Based on a survey of 606 crowd workers across the United States and India, this article uses both quantitative and qualitative data to explore whether reliance on mobile devices is detrimental for economic outcomes of crowdwork. The results point to substantial inequalities in device use and received benefits from crowdwork, within each country and between the two contexts."

Digital



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