"Using survey data for call centre establishments in eight countries, we examine the relationship between wages and human resource practices. High-involvement work design and the use of performance-based pay are significantly positively related to wages, whereas intensive use of performance monitoring is negatively associated with wages. These relationships are larger among liberal economies compared with co-ordinated ones, but individual country differences are large and, in many cases, do not conform to expectations regarding institutional differences between liberal and co-ordinated market economies. The exception is Denmark."

Support: Paper