The globalization of service work: comparative institutional perspectives on call centers
Article
Batt, Rosemary ; Holman, David ; Holtgrewe, Ursula
Industrial & Labor Relations Review
2009
62
4
July
453-617
call centre ; collective bargaining ; globalization ; institutional framework ; international ; labour flexibility ; quality of working life ; service sector ; temporary employment
Service sector
English
Bibliogr.
Paper
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