'We are nurses, we are supposed to care for people': professional values among nurses in NHS direct call centres
Mueller, Frank ; Valsecchi, Raffaella ; Smith, Chris ; Gabe, Jonathan ; Elston, Mary Ann
New Technology, Work and Employment
2008
23
1-2
March - July
2-16
Service sector
English
Bibliogr.
"This paper explores the interpretive negotiation of professional values by nurses working in a large public-sector organisation in the UK, namely the NHS Direct (NHSD). Reported are findings from a number of case studies of NHSD, undertaken in response to calls for more research into so-called professional call centre settings."
Paper
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