Factors influencing absenteeism and intention to leave in a call centre
Schalk, René ; van Rijckevorsel, Adrienne
New Technology, Work and Employment
2007
22
3
November
260-274
Working conditions
English
Bibliogr.
"Personal, job, as well as contract characteristics and workplace attitudes were related to frequency of absenteeism and intention to leave of call centre employees. Frequency of absenteeism and intention to leave were found to be mainly influenced by contract characteristics and workplace attitudes, while job characteristics and personal characteristics were less important."
Paper
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