The aim was to design a human-centred electronic mail (e-mail) address system based on networking technology and cognitive ergonomics. Based on the background literature and the results of users' survey, a conceptual model is developed for designing e-mail addresses. This model consists of e-mail address components of formats, domain length, meaningfulness, orientation and information type pertaining to recall, information association and categorization. Five hypotheses were proposed to test the conceptual model, and four experiments were conducted with 85 participants to test the hypotheses. The dependent variables were performance time, error rate and degree of satisfaction, and the independent variables were components of the e-mail addresses. The main results indicate that for a recall task, significantly lower total performance time (26.2%) and error rate (75%) were found for the hybrid formats (digits and letters) than for the letter format, and up to four characters was the best single domain length. For an information association task, embedding both geographical and organizational information significantly decreased the response time (10.9%) in comparison with only embedding organizational information. For a categorization task, embedding both geographical information and organizational information significantly decreased response time (40.7%) in comparison with only embedding organizational information. This research demonstrates the importance of human-centred design and provides guidelines in effectively designing e-mail addresses.

Support: Digital