Ergonomics of electronic mail address systems: related literature review and survey of users
Rau, Pei-Luen P. ; Salvendy, Gavriel
2001
44
4
382-401
ergonomic evaluation ; ergonomics ; information technology ; literature survey ; user centred design ; human-system interface
Ergonomics and work environment
English
Bibliogr.
The paper reviews the cognitive ergonomics literature related to electronic mail (e-mail) address design. Based on this information, a survey of 160 users of current e-mail address system was conducted. The aim was to obtain information on likes, dislikes and difficulties associated with e-mail address and to obtain users' suggestions and input for improving the current e-mail address system. The survey results indicated that users want an improved e-mail address system with regard to shorter length, useful information and appropriate presentation of information.
Digital
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