"This Research Paper analyses the impact of digitalisation on job quality and social dialogue in France in three public service sectors: electricity suppliers, public administrations and hospitals. This report is part of a larger European research project on ‘The impact of digitalisation on job quality and social dialogue in the public services (DIGIQU@LPUB)', led by the European Social Observatory (OSE) and funded by the European Commission. This work also benefits from support from the European Public Services Union (EPSU). In recent years, public sector workers are increasingly using connected organising tools and methods that shape the way their job tasks are implemented, scheduled and monitored. In this context, the project aims to: (a) assess the impact of digitalisation on aspects of job quality, from the perspective of trade unions but also of public service workers themselves; and (b) investigate how the challenges and opportunities for job quality generated by the digitalisation of work in public services are addressed in social dialogue (at national and sectoral levels) in selected EU Member States."

Support: Digital