The impact of outsourcing on job quality for call centre workers in the telecommunications and call centre subcontractor industries
Book chapter
Doellgast, Virginia ; Pannini, Elisa
ETUI - Brussels
2015
117-136
call centre ; quality of working life ; outsourcing ; telecommunications
Production management
English
Bibliogr.
12.07-65095
Paper;Digital
Contained in
-
[Book]
The outsourcing challenge: organizing workers across fragmented production networks
ETUI, 2015. - 293 p.
ISBN 978-2-87452-366-3
http://www.etui.org/
The ETUI is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the ETUI.