Digitalisation of local authority services in Europe. EPSU/CEMR Project: new forms of service delivery for municipalities, the contribution of social dialogue and good practice for well-being at work
European Federation of Public Service Unions, Brussels
EPSU - Brussels
2015
20 p.
public service ; quality of working life ; social dialogue ; trade union role ; trade union document ; work organization ; digitalisation
Technology
English
Bibliogr.
"This report addressed the following research questions:
- How and why are municipal services introducing digitalisation?
- Which services are being affected by increased digitalisation?
- What does digital work mean – impact on quality of work?
- What forms of organisational re-structuring are taking place?
- How does this organisational re-structuring influence health and wellbeing at work?
- What role does social dialogue play in the change processes?"
Digital
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