Rose, Ed

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Rose, Ed

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[14503]

Documents (Authors)

[Article] Satisfaction and dimensions of control among call centre customer service representatives. / 1 ; 1. International Journal of Human Resource Management, 2005, vol. 16, n° 1. - 136-160
[Book] Employment relations. Third Edition / 1. Prentice Hall, 2008. - 713 p.
ISBN 978-0-273-71008-0

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