"This Research paper is part of a European research project on ‘The impact of digitalisation on job quality and social dialogue in the public services (DIGIQU@LPUB)', led by the European Social Observatory (OSE) and funded by the European Commission. This work also benefits from support from the European Public Services Union (EPSU). In recent years, public service workers are increasingly using connected organising tools and methods, which shape the way their job tasks are implemented, scheduled and controlled. In this context, the Digiqu@lpub project aims to: (a) assess the impact of digitalisation on job quality dimensions from the perspective of trade unions but also of public service workers themselves; and (b) investigate how the challenges and opportunities for job quality generated by the digitalisation of work in public services are addressed in social dialogue (at the national and sectoral levels) in selected European Union (EU) Member States. At the core of the project are eight case studies in as many countries: Denmark, Finland, France, Germany, Hungary, Italy, Poland and Spain. The project targets three public service sectors: electricity suppliers, public administrations and hospitals. This Research paper contains the Italian case study. In addition to desk research, three sources of original data are used to address the research questions: interviews conducted with trade unionists and workers; focus groups with field workers; and data from an original web survey."

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