Austria: fight against "bad apple" call centres starting to pay off
Article
2011
4
32-35
call centre ; employee monitoring ; trade union role ; working conditions ; work load
Working conditions
English
"Since 2006, Austria's private sector employees' union GPA-djp has been fighting sweatshop work paces, continual monitoring of staff and bogus self-employment in call centres. Five years and two union campaigns later, working conditions are on the up."
Digital;Paper
