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The great consumer shift: ten charts that show how US shopping behavior is changing Charm, Tamara ; Coggins, Becca ; Robinson, Kelsey ; Wilkie, Jamie McKinsey Global Institute, Washington, DC | 2020

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McKinsey & Company

"Our research indicates what consumers will continue to value as the coronavirus crisis evolves. Anyone who has hosted a game night over video chat or ordered groceries to be delivered at home for the first time understands how profoundly the COVID-19 crisis has changed our behavior as consumers. But which of these changes will stick?"

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