Documents Cranford, Cynthia J. 3 results

"Recent scholarship examines multiple types of emotion management but these efforts are limited by the absence of service recipients' perspectives. Using interviews with personal home care clients in Toronto, this article extends discussions of emotion management. Both management and recipients expect the worker to respectfully meet and anticipate clients' individual needs but this is relational service, not emotional labour, because it is motivated by relationship building. Most clients also want caring work but it is unclear if and when this is part of the job. This preferred emotion management stems neither from explicit organizational rules nor implicit social rules, but from organizational signals informally communicated to workers by recipients. Some recipients send social signals for care beyond the job, which can take the form of unpaid labour or friendship. The article offers an extended typology of emotion management that can incorporate clients, managers and workers as actors in service work. "

"Over a million self-employed Canadians work every day but many of them not entitled to the basic labour protections and rights such as minimum wages, maternity and parental leaves and benefits, pay equity, a safe and healthy working environment, and access to collective bargaining. The authors of Self-Employed Workers Organize offer a multi-disciplinary examination of the legal, political, and social realities that both limit collective action by self-employed workers and create huge impediments for unions attempting to organize them.

Through case studies of newspaper carriers, rural route mail couriers, personal care workers, and freelance editors - four groups who have led pioneering efforts to organize - the authors provide a window into the ways political and economic conditions interact with class, ethnicity, and gender to shape the meaning and strategies of working men and women and show how these strategies have changed over time. They argue that the experiences of these workers demonstrate a pressing need to expand collective bargaining rights to include them. "